4 comments

• Comment Link Tuesday, 03 January 2012 00:44 posted by Chris

  Stay away from this brand. Thought i'd save a few bucks buying this, but it has been a constant nightmare. It has been one problem after another... several bad ignitors, faulty door seal, fault clean out doors. I have to manually go in and caulk the doors to all the clean out because they leaked air so bad. The noise it makes is unbearable at times.
  
  It is an embarrassment that a US company manufactures such a substandard product.
• Comment Link Monday, 26 December 2011 11:54 posted by Bill Nancarvis

  My wife & I Have a 5500 model, The first week the stove worked fine. The stove since then builds up the burn pot and doesn't have enough air to burn the pellets. We end up cleaning it out every day, Its more work than our fireplace. I think we are going to buy a Harman. I have a Harman pellet stove in my garage that uses half the fuel with no problems. (garage is 43Ft x 70Ft 13Ft ceiling.
• Comment Link Thursday, 24 November 2011 01:38 posted by tim

  I just hooked a new 5500m us stove and it starts and runs for about 15 min and then error 3 occurs. My flame looks good and then pellets stop going into the basket. My manual says what it is but how do I fix it
• Comment Link Saturday, 05 November 2011 17:08 posted by Ken

  I could not have been more disappointed in this item. I purchased the model 5500M (essentially the same in appearance and specs) on 10/24/11 from Tractor Supply. Installation was easy and the stove worked for about 7 hours before it errored out. After several days of failed attempts with U.S. Stove's support staff (which, by the way, is only available from 8 to 5 Monday through Friday), they decided it was a bad pressure switch. They claimed it could not be sent expedited and it took 10 days to arrive. In the meantime I convinced the retailer to let me swap out pressure switches with another stove they had. It fixed that error, but that started a series of additional errors about which U.S. Stove's support staff "guessed" at fixing. I finally gave up and took the stove back and got another one of the same model. Guess what? A whole new series of errors and problems which were completely different from the first stove. U.S. Stove's determination? Another bad pressure switch! After replacing that switch also, nothing changed. I am taking this stove back and never buying one of their products again. Between poor quality and weak support, I would have scored this stove and company zero stars if that was an option.