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Being a dealer of wood pellets we hear horror stories about every pellet out there and most of the time it's is related to improper stove maintenance and setting, but on a very few occasions there are pellet issues and a good dealer and product manufacturer should be able to resolve. But enough of this and now the positive I have begun dealing with Greene Team this past year as this is the farthest dealer from central Ny to the Pa -Wv border from me. There product has out preformed and has become my customers new favorite pellet, there heat btu's are fantastic, Ash light and fluffy and they respond to inquires, deliver as needed and use great product to create amazing pellets.