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I have a Harmon Accentra and love this machine. I've been using AMF pellets for two years now and have not had a problem with them. I fully understand the anger and frustration when you buy a ton of pellets and they suck! I truly believe that this happens with all brands, premium or cheap ones, at one time or another. But I would be upset if I bought tree tons of a pellet and one ton was fouled! Very little ash with this brand.